Refund policy

We want you to love your ENLIVENLIFT™ Eye System. If you're not completely happy with your purchase, we offer a 30-day return policy — you have 30 days from the day you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must be unused, unopened and in its original packaging, with any hygiene seal intact. For health and hygiene reasons, we cannot accept returns of skincare products that have been opened or used, unless they are faulty.

How to Start a Return

Contact us via our Contact page with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return postage is paid by the customer, unless the item is faulty or we sent you the wrong item. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Your Statutory Rights (UK & EU)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving any reason. This cancellation right does not apply to sealed cosmetic products that have been unsealed after delivery, for health and hygiene reasons. Nothing in this policy affects your statutory rights.

Damaged, Faulty or Incorrect Items

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or you received the wrong item. We will make it right with a replacement or full refund, including any return postage costs.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 days. Please allow additional time for your bank or card provider to post the refund.

Exchanges

The fastest way to get the product you want is to return the item you have (once accepted) and place a new order for the new item.